1. Return Period:

  • Items must be returned within 30 days of the delivery date.

2. Condition of Items:

  • Toys must be unused and in their original packaging.
  • All original tags, labels, and accessories must be included.
  • Items that have been used, damaged, or altered will not be accepted.

3. Proof of Purchase:

  • A valid proof of purchase (receipt, order confirmation email, or invoice) is required for all returns.

4. Non-Returnable Items:

  • Custom or personalized toys are non-returnable unless they are defective or damaged upon arrival.
  • Clearance or sale items are non-returnable.

5. Return Process:

  • Contact our customer service team to initiate a return.
  • Provide your order number and reason for return.
  • You will receive a Return Authorization Number (RAN) and return instructions.

6. Shipping Costs:

  • Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.
  • We recommend using a trackable shipping service to ensure the safe return of items.

7. Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved returns will be refunded to the original method of payment within 7-10 business days.

8. Exchanges:

  • Exchanges are allowed if the item is in stock. Follow the return process to send back the original item and place a new order for the desired item.

9. Defective or Damaged Items:

  • If you receive a defective or damaged item, contact us within 7 days of delivery.
  • Provide a description and photo of the defect or damage.
  • We will arrange for a replacement or refund at no additional cost to you.

10. Contact Information:

  • For any questions or to initiate a return, contact our customer service team at:

Thank you for shopping with OPAL Toys. Your satisfaction is our priority, and we are committed to making your shopping experience a positive one.