Return Policy
At OPAL Toys, our mission is to provide you with exceptional products and services. We want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy with your order, we’re here to help.
Returns
You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at
info@opaltoys.com.au
Please note that specific products or services may have their own unique return policies. These details will be provided in the product/service description or upon request.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us immediately. We will guide you through the return process and provide a replacement or refund as necessary.
Thank you for shopping with OPAL Toys. Your satisfaction is our priority, and we are committed to making your shopping experience a positive one.